Here are detailed instructions for setting up accounts in Outlook 2003.  For those having difficulties, We suggest deleting the account from Outlook, shutting down Outlook, rebooting the machine and restarting Outlook before re-creating the account.  The instructions below are using a demo account created using the ficticious domain.com domain; just substitute your domain name where you see domain.com.

1.  Start Outlook and click Tools from the menu bar.   Then click E-mail Accounts from the list.  The following screen will come up.  Select “Add a new e-mail account” and click the Next button:

2. On the next screen select POP3 and click the Next button:

3.  Here is where the main account settings are established.  The email account should have already been created in the control panel (http://cp.vishost.net).  The email address created there is example@domain.com.

Under User Information, type in Your Name (can be anything) and the email address, example@domain.com

Under Server Information, type mail.domain.com for both Incoming and Outgoing.

Under Logon Information, the User Name is the entire email address, example@domain.com.  Type in the password for the account and leave the Remember password box checked.

4. Click the More Settings button on the screen above to bring up the following dialog box with the first General tab active.

Under Mail Account, type anything to describe the name of the account, can be any text.

Under Other User Information, you can leave this blank if you want or you can type the name of your Organization and the reply email you want to use (which can be different than the email address you are setting up)

5.  Click on the Outgoing Server tab and make sure “My outgoing server (SMTP) requires authentication” is checked and “Use same settings as my incoming mail server” is selected.

6. Click the Connection tab.  Nothing should be needed here if you are already using Outlook successfully with other email accounts.  Typically you are on a LAN.

7.  Click the Advanced tab.  Here you can accept the default settings which appear below.  Click the OK button.

8.  From the main screen, click the Test Account Settings button and you should see all the tests complete successfully as shown below.  Click the Close button to remove the screen.

9. Click the Next button from the main settings screen and you will finish setup with the screen below. Click Finish.

You should now be able to hit the Send/Receive button in Outlook to check the server for email.

  Very sincerely,

Support Team

Vision Interactive Systems

support@visionis.com